Says District Office Available to Help
With Complaints
With Complaints
Now
that the “heat season” has commenced, Council Member Oliver Koppell
said it is important for tenants to know their rights with respect to
heat and hot water
and the means at their disposal to remedy the situation if they are
receiving inadequate services.
The law requires building owners to provide heat and hot water to all tenants under the following conditions:
Hot water must be provided 365 days a year at a constant minimum temperature of 120 degrees Fahrenheit.
From October 1st to May 31st, a period designated as “Heat Season”, building owners must provide heat as follows:
.Between
the hours of 6:00 a.m. and 10:00 p.m. if the outside temperature falls
below 55 degrees, the inside temperature is required to be at
least 68
degrees Fahrenheit and,
.Between
the hours of 10: 00 p.m. and 6:00 a.m., if the temperature outside
falls below 40 degrees, the inside temperature is required to be at
least 55 degrees Fahrenheit.
Tenants who are cold in their apartments should;
. First notify the building owner, managing agent or superintendent.
. If services are not restored, call the City’s Customer Service Center at 311.
The
law requires HPD to notify the landlord of the complaint and, if heat
is not restored, an inspector is sent to issue a violation. If the
landlord does not respond
to the violation, HPD can arrange for the restoration of essential
services and bill the owner for the cost.
“The
city takes very seriously the landlord’s responsibility to provide
adequate heat and hot water as evidenced by the fact that recently the
penalties for landlords
who fail to these services were increased,” Koppell said.
The
penalty for failing to provide heat and hot water is $250-$500 per day
for each initial violation and $500-$1,000 per day for each subsequent
violation in the
same building during the same and/ or next calendar year or during the
same and/or next heat season.
“Everyone
is entitled to be comfortable in their apartment,” Koppell said. “No
one should have to do without the basic necessities. If tenants do not
receive
relief through regular channels, my district office staff is available
to help,”
Koppell said. “Call ((718) 549-7300”.