Friday, November 16, 2012

KOPPELL DEMANDS CABLEVISION CHANGE UNFAIR CREDIT POLICY


  
    In a letter to Jim Dolan, President/ CEO of Cablevision, Council Member Oliver Koppell,  a member of the Technology Committee, demanded that Cablevision change its policy with respect to providing customers whose Optimum services were disrupted because of Hurricane Sandy credit for the time they were unable to access these services.
Cablevision, which serves 3 million homes, mostly in the New York area, has refused to join Time Warner Cable in automatically providing credits to customers without power, television, phone or Internet services in areas knocked off the grid by the storm.  Cablevision is sticking with its longstanding policy that requires customers to call and specifically detail when they lost service in order to qualify for the refund.

“Cablevision has not notified customers that they have to call to get their credit and I have no doubt that many are unaware of the policy,” Koppell said.  “Even for those Cablevision customers who are informed about the refund procedures having to make a call creates an additional burden as they are recovering from the storm.  I believe Cablevision’s refund policy is not only insensitive, but will also result in many customers being deprived of the credit to which they are entitled,” he concluded.

Editor's Note- 
    We tried to call Cablevision a few times to complain about the service (or lack of it), and the voice mail said Cablevision is aware of several service outages. Then there was the message "due to the high volume of calls to Cablevision please try again at another time". 
   We can only add that last year during Cablevisions renewal of its contract with the city, where were all the complaints about Cablevision and the right to choose any Cable TV provider like phone service is now done.




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