Assemblyman Dinowitz alerts consumers to New York City rip-off by Poland Spring

Unfair delivery fees much greater than previous oil/fuel surcharge fees

   Assemblyman Dinowitz, Chair of the New York State Assembly Committee on Consumer Affairs and Protection, is alerting consumers to what he calls a New York City rip-off by Poland Spring. For a number of years, Poland Spring has been charging customers who are delivered water several dollars per month for what they term an “oil/fuel surcharge.” Recently, the company has replaced the oil/fuel surcharge for all New York City customers with a flat delivery fee that is much greater than what was previously charged.

While Poland Spring claims to adjust its oil/fuel surcharges according to the monthly price of fuel, its pricing system charges consumers similar fees despite wide market fluctuations. The last time diesel fuel prices were low enough to allow consumers to avoid an oil/fuel surcharge, according to the U.S. Department of Energy records that Poland Spring uses to set its rates, was in February 2005, nearly ten years ago.

Assemblyman Dinowitz said, “Consumers who already pay a premium for delivery don’t deserve additional, unnecessary fees. I always found it outrageous that Poland Spring adds a monthly surcharge for fuel that, at around $3 per month, is only loosely pegged to fluctuating fuel prices. Poland Spring, like far too many businesses, has used high fuel prices as an excuse to raise rates, then has sustained these high rates even when the price of fuel drops.”

“Now, Poland Spring has burdened New York City consumers with a new delivery charge that, at $3.95 or $4.95 per month, is much higher than these surcharges. It’s about time consumers are treated fairly by businesses, rather than be subjected to artificially high fees for the sake of corporate profits. How about reducing the burden on New York City consumers by eliminating this absurd delivery charge in time for the holiday season?” Assemblyman Dinowitz concluded.