Dun & Bradstreet to Pay $5.7M to Resolve Alleged Violations of Federal Trade Commission Order

 

The Justice Department, acting on referral from the Federal Trade Commission (FTC), announced that a federal court has entered a stipulated order resolving a case against Dun & Bradstreet Inc., doing business as D&B. Under the court’s order, Dun & Bradstreet will pay a $2,063,000 civil penalty and $2,785,786 in customer refunds, in addition to $924,590 of refunds it has already issued, to resolve allegations that it violated an FTC order.

The FTC entered an administrative order against Dun & Bradstreet in 2022 based on alleged unfair or deceptive business practices prohibited by the FTC Act. According to a complaint filed in the Middle District of Florida, Dun & Bradstreet violated provisions of that order requiring it to (1) accurately notify customers of the automatic renewal prices of its products; (2) not misrepresent its products; and (3) create and maintain records of its compliance with the order. The complaint alleges that in connection with its sale of credit-related services to small businesses, Dun & Bradstreet sent many of its customers inaccurate pricing notices, omitted or misrepresented certain facts about its products during sales calls, and failed to retain all of the call recordings required by the order.

“The Justice Department is committed to ensuring that American small businesses receive accurate information about the products and services they purchase,” said Assistant Attorney General Brett A. Shumate of the Justice Department’s Civil Division. “The Department will continue to work with the FTC to enforce its orders and hold violators accountable.”

“Our signed orders are not suggestions,” said Director Christopher Mufarrige of the FTC’s Bureau of Consumer Protection. “This settlement is another example of the Bureau’s effort to reinvigorate its fraud program and protect small businesses from deceptive and unlawful conduct.”

The United States is represented in this action by Senior Trial Attorney Sarah Williams and Assistant Director Zachary A. Dietert from the Enforcement Section of the Civil Division’s Enforcement and Affirmative Litigation Branch. Assistant U.S. Attorney Lacy R. Harwell, Jr. for the Middle District of Florida provided assistance. Christopher J. Erickson and Taylor H. Bates represent the FTC.

For more information about the Enforcement Section of the Civil Division’s Enforcement and Affirmative Litigation Branch, visit www.justice.gov/civil/enforcement-affirmative-litigation-branch.