Jocelyn E. Strauber, Commissioner of the New York City Department of Investigation (“DOI”), announced the arrest today of a Brooklyn man on charges of using a “Bot program,” a computer program that performs automatic repetitive tasks, to answer hundreds of online health surveys in order to steal $7,774 in electronic gift card (“e-gift card”) funds from the City Department of Health and Mental Hygiene (“DOHMH”). The e-gift cards were offered as an incentive to complete two public health surveys distributed between August and November 2023. DOI’s investigation was prompted by a DOHMH report that the vendor administering the surveys, ABT Associates, noticed discrepancies on multiple survey submissions. The office of Brooklyn District Attorney Eric Gonzalez is prosecuting the case.
KENNY CHAI, 42, of Brooklyn, N.Y., is charged with one count each of Grand Larceny in the Third Degree, a class D felony; Scheme to Defraud in the First Degree, a class E felony; and Petit Larceny, a class A misdemeanor. Upon conviction, a class D felony is punishable by up to seven years in prison, a class E felony is punishable by up to four years in prison, and a class A misdemeanor is punishable by up to one year’s incarceration.
DOI Commissioner Jocelyn E. Strauber said, “This defendant, as charged, abused a City program that provided e-gift cards to incentivize New York City families to complete a public health survey. Through use of a “Bot” that responded to hundreds of surveys, he stole nearly $8,000 worth of gift cards, defrauding the City of funds intended to facilitate this important public health initiative. I thank DOHMH for referring this matter to DOI and the Brooklyn District Attorney for its partnership to protect public resources.”
Brooklyn District Attorney Eric Gonzalez said, “This defendant is accused of brazenly exploiting a public health program to line his own pockets, stealing thousands of dollars intended to support New York City families. His alleged use of bots and fake identities to commit this fraud also undermined an important effort to collect health data and improve services. I commend the Department of Investigation and my office’s Public Integrity Bureau for exposing this alleged scheme and seeking accountability.”
According to the criminal complaint, ABT Associates, on behalf of DOHMH, administered two public health surveys between August and November 2023; the Community Health Survey for adults and the Kid Survey for children ages one through 13. These surveys were designed to collect data from randomly selected City households to better understand the health status, behaviors, and needs of residents across the five boroughs. Households were eligible to receive an e-gift card as an incentive for completing the survey -- $30 for each completed adult survey and $25 for each completed child survey -- with a cap of one adult and two children per household, for a potential maximum of $80 per household. Respondents were required to enter a valid email address in the portal to receive their e-gift cards electronically, distributed through a third-party vendor, Virtual Incentives.
According to the criminal complaint, CHAI’s household was legitimately selected to complete the survey in August 2023 and CHAI completed the survey, and then employed a Bot program to generate fraudulent User IDs and complete hundreds of additional surveys to obtain e-gift card incentives. Between August 2023 and November 2023, CHAI redeemed more than 250 fraudulently obtained e-gift cards using temporary email addresses and ultimately directed funds to PayPal and Amazon accounts linked to himself. Verizon records indicated CHAI completed the surveys and redeemed the e-gift cards via IP addresses associated with his Brooklyn address. In all, funds from 277 e-gift cards were transferred to the defendant’s Amazon and PayPal accounts and then to his personal bank accounts. Funds from 216 e-gift cards, totaling $6,417.50, were uploaded to the defendant’s Pay Pal accounts; and funds from 61 e-gift cards were uploaded to the defendant’s Amazon.com account, totaling $1,356.60. CHAI did not have permission and authority to obtain or retain the $7,774.10 in e-gift card funds.
A criminal complaint is an accusation. A defendant is presumed innocent until proven guilty.




