Current Number of Households Enrolled in ‘Big Apple Connect’ Accounts for Approximately 75 Percent of Residents Eligible
New York City Mayor Eric Adams and Chief Technology Officer and New York City Office of Technology and Innovation (OTI) Commissioner Matthew Fraser today announced that ‘Big Apple Connect’ — the nation’s largest municipal broadband program — has surpassed 100,000 household enrollments. The immense response means that approximately 75 percent of New York City Housing Authority (NYCHA) households eligible for the program now have access to broadband through Big Apple Connect. Since its inception last fall, Big Apple Connect has provided free internet and basic cable television access to approximately 300,000 New Yorkers at 202 sites across the five boroughs. The program has saved NYCHA residents tens of millions of dollars since its inception, according to service providers. New York City is currently evaluating additional developments to include in the program.
“In today’s digital age, reliable, high-speed internet is as essential as water and heat, and I am proud to mark this incredible milestone in our quest to bridge the digital divide,” said Mayor Adams. “Something as simple as providing free, accessible Wi-Fi can change the life of a New Yorker, and now, 100,000 NYCHA households — who for too long had been ignored — no longer have to worry about accessing the critical digital tools they need to succeed. I am thrilled that we have enrolled approximately 75 percent of households eligible in Big Apple Connect and urge all eligible NYCHA residents to take advantage of this wonderful program as we connect thousands more New Yorkers to opportunities and to the future.”
“Big Apple Connect bridges the digital divide that for too long has excluded our public housing NYCHA residents,” said First Deputy Mayor Sheena Wright. “I applaud Mayor Eric Adams for his vision and Chief Technology Officer Matt Fraser for his dedication to making sure that all New Yorkers, regardless of their zip code, have access to vital, free internet and TV. With more than 300,000 New Yorkers served at over 200 NYCHA developments, Big Apple Connect is making sure we all remain connected.”
"The arrival of Big Apple Connect marked a paradigm shift in New York City’s affordable broadband strategy — one that prioritized immediate action to meet the urgent needs of our students, families, and older adults living in public housing,” said New York City Chief Technology Officer and OTI Commissioner Fraser. “These enrollment milestones, achieved less than nine months after the program’s launch, highlight the immense demand for free high-speed internet across NYCHA, enormous cost-savings for our lower-income residents, and the city’s ongoing commitment to bridging the digital divide. While we reached our goal of bringing Big Apple Connect to 200 developments earlier this year, we continue to evaluate new opportunities to expand broadband access across the city. I thank Mayor Adams for his staunch support of this program, Altice and Charter for their partnership, and all the NYCHA residents who have enrolled.”
“The success of Big Apple Connect shows that access to high-speed internet is a necessity rather than an amenity. The enthusiastic response of NYCHA tenants to this program is a major advance toward fulfilling a goal of ‘Housing Our Neighbors,’ the city’s housing and homelessness blueprint,” said Chief Housing Officer Jessica Katz. “Ending the digital divide is one more way of addressing racial disparities, expanding economic opportunity, and improving quality of life for NYCHA residents.”
"NYCHA is thrilled that Big Apple Connect has reached this major milestone," said NYCHA Interim CEO Lisa Bova-Hiatt. "Over 100,000 NYCHA households will now have access to internet and basic cable services — essentials for all New Yorkers. We are proud to partner with OTI to connect NYCHA residents to the critical resources that access to the internet can provide."
Mayor Adams launched Big Apple Connect in September 2022, with a first phase that included access to more than 90,000 households eligible across 135 NYCHA developments and a promise to reach 200 sites by end of 2023. This past March, the Adams administration expanded program eligibility to make it available to an additional 40,000 households at 67 new sites — completing the program nine months ahead of schedule.
Among the largest NYCHA developments with the highest enrollments of Big Apple Connect for each borough are:
- Bronx: Patterson Houses, 1,518 households, 85.57 percent registration rate
- Manhattan: Grant Houses, 1,635 households, 84.10 percent registration rate
- Brooklyn: Brownsville Houses, 1,067 households, 81.33 percent registration rate
- Queens: Astoria Houses, 740 households, 80.50 percent registration rate
- Staten Island: Mariner’s Harbor Houses, 465 households, 76.61 percent registration rate
Thirty NYCHA developments have more than 1,000 households enrolled, 23 of which have 75 percent enrollment — including 11 in the Bronx, five in Brooklyn, four in Manhattan, and three in Queens. The nation’s largest public housing development — Queensbridge Houses in Long Island City — has 2,547 households — or approximately 80 percent — enrolled.
Big Apple Connect provides residents of NYCHA developments a free bundle that consists of in-home, high-speed internet connection, including a modem and router; basic cable TV service, including a cable box and remote control; and common area Wi-Fi hotspots, selected in consultation with NYCHA.
The city has entered into three-year agreements with Altice (Optimum) and Charter (Spectrum), which will collectively cover most developments owned and managed by NYCHA. OTI is billed directly for all residents enrolled in Big Apple Connect.
Existing customers of Optimum and Spectrum living in NYCHA developments where Big Apple Connect is active are automatically enrolled in the program and are only billed for additional services they choose to purchase directly. Residents receive email notifications and mailers explaining why their bills were lowered, as well as information on Big Apple Connect. Residents without existing service can sign up directly though Optimum or Spectrum or may attend on-site enrollment events conducted by the companies in partnership with OTI.
This effort builds on the city’s suite of digital equity initiatives, aimed at making sure every New Yorker has the connectivity they need to participate in an increasingly digital society. Efforts include the Link5G program, which is aimed at delivering high-speed wireless service and free Wi-Fi to every corner of New York City; the city’s Gigabit Centers, which provide free connectivity and digital literacy training to community centers; and OTI’s ‘Connected Communities’ program, a large-scale digital inclusion initiative that delivers digital literacy and employment resources in historically underserved areas for thousands of New Yorkers every year.
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