"NYCHA has again failed a test of its management. Tenants who have lived with fear for the last week, and cloudy water weeks before that, need full answers and accountability. From the first complaint of water issues to today’s results, NYCHA has mismanaged this moment as the same kind of issues we highlighted in our recent report continue from crisis to crisis.
"NYCHA does need funding, but its management failures in this incident and in countless before it have led to a bankruptcy of tenant trust. Rebuilding that trust is a long process that relies on truly listening to and working directly with tenants. NYCHA must immediately start proving its commitment to repairing both its buildings and the trust of the tenants paying to live there."
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