The New Americans Hotline is now operating on Saturdays & Sundays, in Addition to Continued Weekday Hours.
Callers to the Hotline Will Be Connected with Free Resources and Information in Over 200+ Languages.
The ONA Hotline’s New Schedule Will Be Amplified in All 27 Service Areas of The New York State Thruway System
Today, the New York State Office for New Americans (ONA) today announced an expansion of the New York State New Americans Hotline (1-800-566-7636) which will now assist callers on Saturdays and Sundays from 9am to 5pm (EST). The hotline will also continue to operate Monday to Friday, 8am – 8pm (EST). The New Americans Hotline, managed by Catholic Charities Community Services, Archdiocese of NY, under a grant with the New York State Office for New Americans, is a vital resource for all New Yorkers seeking information and referrals for free immigration-related services. The hotline is staffed by multilingual call operators as well as a full-time immigration attorney.
“New York State has long been a state committed to having newcomers feel welcomed and supported. The expansion of the New Americans Hotline includes longer weekday hours and added weekend hours, strengthening our commitment at a time when immigrant families are facing so much fear and uncertainty,” said Secretary of State Walter T. Mosley. “This expanded access reflects Governor Hochul’s ongoing efforts to protect the constitutional rights of New Yorkers, including immigrant New Yorkers, and ensures our state remains a place where all families can feel informed and supported. As a reminder to all New Yorkers seeking assistance— the ONA hotline is 100% free, anonymous, and available in over 200 languages.”
All information provided by the hotline is free and anonymous. Assistance is available in over 200 languages. Representatives from the hotline can assist with making referral to individuals in immigration detention who are seeking free legal services. The hotline can also provide information on available community workshops and training, including Know Your Rights and family preparedness. Callers to the hotline can also report cases of immigration fraud. Since January 2025, the hotline has answered 21,159 calls and made 42,207 referrals.
In addition, the New York State Thruway Authority will post information about the expanded Hotline hours in all 27 services areas across the New York State Thruway system. The bilingual information in English and Spanish will begin today for visitors using the service areas across New York State.
The New Americans Hotline has been a key part of the work of NYS ONA since its creation in 2012. ONA and its statewide network of community-based providers offer assistance to any immigrant in New York State regardless of their immigration status. ONA provides programming in areas such as immigration legal services, English language learning, mental health support, and workforce development. The best way to connect with all ONA’s programs, as well as resources provided by other state partners, is to call the New Americans Hotline at 1-800-566-7636.
In addition to the hotline, ONA has also expanded the resources available on its website to include a dedicated Know Your Rights, Know Your Resources page: https://dos.ny.gov/know-
The New York State Office for New Americans, founded in 2012, is the nation’s first statutorily created immigrant services office. ONA assists all new Americans with accessing and navigating a variety of free services and support through its statewide network of community-based providers. For more information, visit https://dos.ny.gov/
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